Returns & Exchanges
At TRISTAN, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Whether you need a different size or a full refund, our process is designed to be as seamless as our tailoring.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all designer tags and security seals remain attached and intact.
Label and Ship
Download and print your prepaid shipping label, attach it to the outside of your box, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our team inspects your return for quality compliance, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing